UK Delivery
Standard delivery — £4.99
Arrives within 2 to 3 working days.
Express delivery — £8.99
Arrives within 1 to 2 working days.
Heavy orders over 10kg — £24.99
Bulk orders and large multi-tub stacks. Supplements are heavy, and anything over 10kg moves onto a different courier service.
The correct rate is calculated automatically at checkout once your basket is complete, so you'll always see the cost before you pay.
Dispatch
We dispatch Monday to Friday, excluding bank holidays. Order before [2pm] on a working day and it leaves the same day.
Orders placed after [2pm] on a Friday, or over the weekend, are dispatched on the next working day.
You'll get an email with tracking as soon as your parcel is collected.
Where We Deliver
Anywhere in mainland UK.
We don't ship outside the UK at present.
Click and Collect
Free from either shop. Choose your branch at checkout and we'll message you when your order is boxed and ready, usually during opening times.
Blackburn
362A Whalley Range, Blackburn, BB1 6NN
Preston
22 New Hall Lane, Preston, PR1 4DU
Bring your order number. Orders not collected within [14] days will be cancelled and refunded.
If Something Goes Wrong
It hasn't arrived. Check the tracking link in your dispatch email first, as couriers often leave parcels with a neighbour or in a safe place without making it obvious. If tracking shows it delivered and you haven't got it, tell us within [7] days and we'll raise it with the courier.
It arrived damaged. Email us with your order number and a photograph, including the outer packaging if you still have it. We'll replace or refund it, and we'll cover the return.
It's the wrong item. Same again. Order number and a photo, and we'll put it right at no cost to you.
Returns
You have the right to cancel your order within 14 days of receiving it, without giving a reason. Tell us in writing at within those 14 days, then send the goods back within a further 14 days.
Return postage is yours unless the item was faulty or we sent the wrong thing. We'd recommend a tracked service, as the goods remain your responsibility until they reach us.
We'll refund within 14 days of the goods arriving back, or of you sending proof of postage, whichever comes first. We refund the price of the goods plus standard outbound delivery. If you paid for express, we refund at the standard rate.
What We Can't Take Back
Anything that's been opened. Once the seal on a food supplement is broken we can't resell it, and the law recognises this: sealed goods that aren't suitable for return once unsealed, for health protection or hygiene reasons, sit outside the 14-day cancellation right.
So please check you've ordered the right thing before opening it. If you're unsure whether something suits you, ask before you order rather than after. We'd far rather spend five minutes on the question than have you stuck with a tub you can't return.
None of this affects faulty goods. Under the Consumer Rights Act 2015 products must be as described, of satisfactory quality and fit for purpose. If yours isn't, get in touch whether it's open or not.
Questions
Email us or call 07481 150476.